Free domestic shipping for jewelry & small accessory orders over $75 📦✨

FREE gemstone mystery bracelet with jewelry orders $165+ 🎁

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Frequently Asked Questions

Order Cancellations Or Changes
Cancellations or order changes must be made within 24 hours of when the order was placed. Please contact us at customercare@fierceforward.com or through online chat. 
Items That Arrive Damaged Or Missing
We take great care to prevent any damage to your order during transit. In the unlikely event that something does arrive damaged or is missing from your order we will replace or repair the piece(s) at no charge. Customers must notify us via email at  customercare@fierceforward.com of any missing pieces or with pictures of damage within 24 hours of delivery. If we are notified after 24 hours of the documented delivery date we will not automatically cover repair or replacement but will try to work out a resolution. 

My Tracking Shows Delivered But I Didn't Receive It

Often USPS scans items delivered before they have been. We suggest waiting a day or two to see if it does get delivered. We also recommend shipping to a secure, attended location & to make sure your address is entered correctly when you place your order. If your order has been shipped to the incorrect address, we cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to entering an incorrect address, the customer is responsible for purchasing shipping to resend the order to the correct address. We are not responsible for items being delivered to the wrong address provided by the customer

What Our Jewelry Is Made Of

Our gold pieces are either gold filled or gold plated over brass. Our silver pieces are either sterling silver or silver plated over brass. The listing description will show if a piece is gold filled, sterling silver or not. Our pieces are nickel free and we do offer gold filled or sterling silver ear wires up request for people that are concerned about metal sensitivity. 

Gift Pieces

We may offer free gifts for qualifying purchases made directly on our website www.fierceforward.com. Orders placed on any other site are not eligible for free gifts. Gift items and terms will vary and can be changed or removed at any time. Gift items are not eligible for exchange or return. For order returns or exchanges, gift items always need to be returned along with the piece(s) being sent back if the total purchase amount no longer qualifies for a gift. 

Caring For Your Jewelry

Jewelry that is gold fill or sterling silver is the most durable and long lasting. Just like plated jewelry it is still best to store them in a dry area away from sprays, oil and other elements. Avoid exposing plated jewelry to water, perspiration, sprays, oils, lotions, and tanning products. These are known to tarnish jewelry faster. Each one of us is unique and your personal body chemistry + PH levels can affect how quickly plated jewelry will wear or tarnish.

Clean your gold filled jewelry with warm water and pat dry with a soft cloth, never rub. Polish your sterling jewelry with a jewelry cloth when needed.

We recommend never sleeping in any jewelry as it can snag and cause damage. Our beaded bracelets are made with high quality stretch cord but care must be taken to not over stretch or snag them as they are not impervious to breaking. To help prevent snagging, jewelry should be removed while changing clothes.

Jewelry Repairs 

We do offer repairs on jewelry purchased for up to one month after delivery. The repair cost will vary based on the repair needed. The customer is also responsible for paying for return and outgoing shipping of the repaired item. Please contact us at customercare@fierceforward.com to initiate a repair request. 

Custom Orders

We are happy to talk to you about customization of pieces. Please contact us at info@fierceforward.com. We do not accept any custom orders during during peak shopping season.  

Listing Images And Information 

We try to photograph and describe all our items to the best of our ability. Please read the listing information carefully. Should you have any questions that are not covered on the listing, please contact us through online chat or at customercare@fierceforward.com

We try to match the images as best we can but all crystals & gemstones are unique & may vary in shape, size & appearance from what is shown in the listing photos. Charms used on bracelets will vary in shape, size and font if ordering one that is different from what is shown in the listing.