We want you to love your piece but know that sometimes it is not the right fit.
If you are not completely satisfied with your purchase, you can send it back to us in it's original packaging for a refund or exchange as long as it is received within 30 days of delivery. To start a return or exchange, please email
customercare@fierceforward.com. We will only accepts returns & exchanges on unworn/unused, new condition items. Custom or personalized pieces, suncatchers, chakra & gemstone hangings, fedoras, free gifts, closeout items as well as items where not eligible for exchange or return is referenced in the listing are not eligible for return or exchange. Items sent back without prior authorization will not be accepted and will be sent back to the customer at the customer's expense.
If the item(s) and packaging materials are not returned in their original condition, the customer is responsible for any loss in value and will receive a prorated credit. If the item(s) are returned in perfect condition along with all packing materials, you'll be issued a refund to your original payment method less the initial outgoing shipping cost charged on the order or paid by us. If the order included gift wrapping, the gift wrapping fee is non-refundable.
If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer. If the purchase was made during a sale we will honor the discount amount for the exchange up to 14 days from the delivery date. The customer is responsible for all shipping costs.
Not all gifts are eligible for return. If the order being returned included a free gift(s) with purchase, we also require that the eligible free gift(s) is returned. If the free gift(s) is not returned with the order then we will adjust the return amount in retail dollars of the gift(s). Allow 5 business days from when your order is received and inspected for the processing of your refund or exchange.
