FREE Mystery bracelet for orders $140+ 🎁

Free domestic shipping for jewelry & small accessory orders over $75 📦✨

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Return & Exchange Policy, Shipping & FAQ's

Returns & Exchanges

We want you to love your piece but know that sometimes it is not the right fit. If you are not completely satisfied with your purchase, you can send it back to us in it's original packaging for a refund or exchange as long as it is received within 30 days of delivery. To start a return or exchange, please email customercare@fierceforward.com. Please note we will only accepts returns & exchanges on unworn/unused, new condition items. Custom or personalized pieces, suncatchers, chakra & gemstone hangings, fedoras, free gifts, closeout items as well as items where not eligible for exchange or return is referenced in the listing are not eligible for return or exchange.
If the item(s) and packaging materials are not returned in their original condition, the customer is responsible for any loss in value and will receive a prorated credit. If the item(s) are returned in perfect condition along with all packing materials, you'll be issued a refund to your original payment method less the initial outgoing shipping cost charged on the order or paid by us. If the order included gift wrapping, the gift wrapping fee is non-refundable.  

If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer. The customer is responsible for all shipping costs. 

Not all gifts are eligible for return. If the order being returned included a free gift(s) with purchase, we also require that the eligible free gift(s) is returned. If the free gift(s) is not returned with the order then we will adjust the return amount in retail dollars of the gift(s). Please allow 2-3 business days for processing of your refund. 

Shipping & Delivery

Unless otherwise shown in the listing our processing times are as follows:

  • Jewelry and car charms: 4 business days 
  • Accessories: 2 business days
  • Gemstone hangings: 5 business days
  • Suncatchers: 4 business days

Processing times do not include weekends or major holidays. 

Estimated delivery times for US based customers are as follows:

  • USPS Ground Advantage: 2-5 days  
  • USPS Priority shipping: 2-3 days 

Expedited next business day shipping is available for jewelry & accessory orders. We do our best to reduce waste & be eco-friendly therefore we may package multiple items in the same jewelry box. If certain pieces are intended as gifts, please leave us a note during checkout so we can box it separately.

You will receive a shipment confirmation email with tracking. Once your package is dispatched, we are no longer responsible for packages in transit.

Please make sure your shipping address is correct. If your order has been shipped to the incorrect address, I cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to providing an incorrect address, customer is responsible for purchasing shipping to resend the order to the corrected address. We are not responsible for items being delivered to the wrong address provided by the customer.

If your package is lost in transit please contact your local Postal Office so they can try to locate it. We will assist in any way we can to help locate it but we are not responsible for packages that are lost or stolen. 

Non US customer orders are shipping via USPS International Package Service. Delivery typically takes 6-10 days but it can be longer. We are unable to track packages for non US customers. International customers are responsible for any import taxes and duties. We are are not responsible for any delays that may occur in customs. If your country is not listed and you would like to place an order, please contact us at customercare@fierceforward.com 

We offer free domestic shipping on jewelry and small accessory orders over $75. Suncatchers, gemstone hangings and fedoras are not eligible for free shipping.  

Order Cancellations Or Changes

Cancellations or order changes must be made within 24 hours of when the order was placed. Please contact us at customercare@fierceforward.com or through online chat. 

Items That Arrive Damaged Or Missing

We take great care to prevent any damage to your order during transit. In the unlikely event that something does arrive damaged or is missing from your order we will replace or repair the piece(s) at no charge. Customers must notify us via email at customercare@fierceforward.com of any missing pieces or with pictures of damage within 24 hours of delivery. If we are notified after 24 hours of the documented delivery date we will not automatically cover repair or replacement but will try to work out a resolution. 

My Tracking Shows Delivered But I Didn't Receive It

Often USPS scans items delivered before they have been. We suggest waiting a day or two to see if it does get delivered. We also recommend shipping to a secure, attended location & to make sure your address is entered correctly when you place your order. If your order has been shipped to the incorrect address, we cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to entering an incorrect address, the customer is responsible for purchasing shipping to resend the order to the correct address. We are not responsible for items being delivered to the wrong address provided by the customer

Wholesale

We offer wholesale and would love to partner with you! Please contact us at info@fierceforward.com.

What Our Jewelry Is Made Of

Our gold pieces are either gold filled or gold plated over brass. Our silver pieces are either sterling silver or silver plated over brass. The listing description will show if a piece is gold filled, sterling silver or not. Our pieces are nickel free and we do offer gold filled or sterling silver ear wires up request for people that are concerned about metal sensitivity. 

Caring For Your Jewelry

Jewelry that is gold fill or sterling silver is the most durable and long lasting. Just like plated jewelry it is still best to store them in a dry area away from sprays, oil and other elements. Avoid exposing plated jewelry to water, perspiration, sprays, oils, lotions, and tanning products. These are known to tarnish jewelry faster. Each one of us is unique and your personal body chemistry + PH levels can affect how quickly plated jewelry will wear or tarnish.

Clean your gold filled jewelry with warm water and pat dry with a soft cloth, never rub. Polish your sterling jewelry with a jewelry cloth when needed.

Most of our chains are delicate and beautiful but care must be taken to not stretch, yank or pull on them. We recommend never sleeping in any jewelry as it can snag and cause damage. Our beaded bracelets are made with high quality stretch cord but care must be taken to not over stretch or snag them as they are not impervious to breaking. 

Jewelry Repairs 

We do offer repairs on jewelry purchased for up to one month after delivery. The repair cost will vary based on the repair needed. The customer is also responsible for paying for return and outgoing shipping of the repaired item. Please contact us at customercare@fierceforward.com to initiate a repair request. 

Custom Orders

We are happy to talk to you about creating custom pieces. Please contact us at info@fierceforward.com. During large sales (such as Black Friday) we are unable to accept order customizations.

Listing Images And Information 

We try to photograph and describe all our items to the best of our ability. Please read the listing information carefully. Should you have any questions that are not covered on the listing, please contact us through online chat or at customercare@fierceforward.com

We try to match the images as best we can but all crystals & gemstones are unique & may vary in shape, size & appearance from what is shown in the listing photos. Charms used on bracelets will vary in shape, size and font if ordering one that is different from what is shown in the listing.